While we strive to always ship within 6 business days*, there are times of increased volume and could extend your order ship date a couple of business days*.
*Business days are Monday-Friday and exclude holidays.
Can I change my order?
If your order status is “posted”, yes it can be changed. Once it says “shipping” changes can no longer be made.
Posted: We have received order. Shipping: We are working on printing and packing your order. Shipped: It now has tracking and is on the way!
Methods: First Class, Priority, Fed Ex (Fed Ex can NOT be sent to a PO Box)
Pricing is based on weight and location. Flat rate allows packages that cost more to go a method we choose in the same shipping times listed, we just offer this as a reduced rate for higher priced freight. Please note that First Class is only valid under 1 pound so anything over 1 pound defaults the rate to $100 just so you don’t choose that option.
My order was damaged in transit – now what?
Email us immediately with photos. Keep all the packaging until it is resolved.
CARE OF YOUR PRODUCTS
The printing technique for the covers consists of thin layers of ink applied on top of the faux leather material. Such techniques allow for intricate designs and colors but can be susceptible to abrasion and fading. This can appear with gentle use at the areas of greatest wear (such as the corners, folds, and bottom). To avoid such abrasion, limit the contact to hard or rough surfaces (walls, rugs, concrete) and rotate the use of your cover to ensure optimal wear and longevity.
To preserve the beauty of your product, we recommend following these guidelines for its care:
Be careful not to scratch or rub your cover against abrasive surfaces.
Protect your cover from humidity and keep it away from direct sources of heat, such as radiators and the inside of cars in summer.
When not in use, store the cover in a cool dry place and avoid stacking the covers touching each other.
Do not store in high temperatures, high humidity or unventilated areas.
Avoid contact with hand cream, hand sanitizer, make-up and perfume.
For cleaning, use a soft, damp cloth slightly dampened with lightly soaped water, avoiding the printed portions. Home remedies such as mink oil, alcohol-based solutions such as hand sanitizers, leather lotions, cleaners or chemicals, should not be used on any of our products. The use of such remedies may cause the faux leather material to wear adversely and prematurely.
At Tula Xii, we want you to be completely satisfied with your purchase. If for any reason a product does not meet your expectations, please contact your Brand Ambassador or Corporate within 10 days receipt of your order (per the tracking).
The request to return items must be emailed within 10 days of receiving your order to be accepted for return. The item(s) must then be shipped within 8 days and upon receipt by Corporate your refund will be issued per the following:
For a refund request not due to our manufacturer’s defect, such as when you change your mind about a product and want a Refund on that product, we will not refund to you the shipping that you paid on your original order. We will only refund the price you paid for the applicable product and any taxes directly assessed on that product, as shown on your original sales receipt. We cannot issue Refunds on products that are not in good and resalable condition in their original packaging or that were otherwise designated by us as non-returnable, discontinued, or seasonal.
If you do not have your original sales receipt, we reserve our right to refuse to honor your Product Exchange or Refund request. Upon further review by Tula Xii of your circumstances in these situations, and in our sole discretion if the conditions of this Return Policy are otherwise satisfied, we may provide you with a gift certificate or product credit in lieu of a Product Exchange or Refund.
Gift certificates cannot be exchanged for cash, and Tula Xii is not responsible for lost or stolen gift certificates. If you return an item you purchased with a gift certificate from Tula Xii, we will place the applicable Refund back on the gift certificate (less any applicable delivery charges and taxes, if applicable) and in accordance with our Return Policy.
If an item purchased as part of a Monthly Special is returned and the qualifying purchase amount is no longer met, you will then be charged the full retail price of the Monthly Special item.
If you have any questions about product Returns, discrepancies, backordered items or anything else, please contact your Consultant or the Tula Xii directly. Your Consultant’s information is included on your Hostess Summary and Guest Order Summary.
For a replacement item request due to our manufacturer’s defect (“Replacement Item”) or a Missing Item request, we will not assess any additional delivery charges to you when we ship the Replacement Item or Missing Item to the original address on your order. Additional charges may apply if you request a different shipping address from your original order. In some cases, we will need the defective item back and we will send a label via email for the return shipment.
For a product exchange request not due to our manufacturer’s defect (“Product Exchange”), such as when you change your mind about a product you ordered and want a different item, you must return the original product to us at your expense within 10 days. We will also charge you the shipping for the product when we send the Product Exchange to you in addition to the standard delivery charges we assess on your order, if applicable. Taxes on these delivery charges may also apply. We cannot issue Product Exchanges for products that are not in good and resalable condition in their original packaging or that were otherwise designated by us as non-returnable, discontinued, or seasonal. The merchandise must be in the current catalog and in original shipped condition.
When you purchase a product if we lower a price on that product into our Sale category within 4 days of your purchase you may email for a price match. The email must be during the period of the sale on the like item (same SKU). Email [email protected] with your order number and the item. This policy only pertains to sale category items, not for example: flash sales/monthly specials (meaning if you buy an item in January and it is a monthly special in February there is not a price match promise).
SIXTY-DAY LIMITED WARRANTY
Tula Xii warrants to buyer that its products will be free from manufacturer defects for a period of 60 days from the date of shipment of your product order. This warranty does not include damage to the product resulting from accident, misuse, abuse, failure to follow manufacturer’s instructions* or normal wear and tear. If the product should be found defective within 60 days from the date of shipment of your product order, we will elect to repair or replace it at our option, with no cost to buyer and in accordance with our Return Policy above. We expressly disclaim any other express or implied warranties, including the implies warranties or merchantability and fitness for a particular purpose.
*Includes care of your product and instructions on the listing
NOTICE OF CANCELLATION
You may cancel this transaction, without penalty or obligation, within THREE BUSINESS DAYS (five business days for Alaska residents; fifteen days for North Dakota residents; sixty-five years or older for purchases over fifty dollars) from the date of this transaction. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract. To cancel this transaction you must contact your Brand Ambassador within 3 business days.
Unsolicited Idea Submission Policy
Tula Xii and its employees make no guarantees that unsolicited ideas will be considered. We will review all ideas submitted to us, but cannot consider ideas related to product plans we are already pursuing. Your submissions and their contents will automatically become the property of us, without any compensation to you. Additionally, we cannot agree to maintain confidentiality of idea submissions. Please restrict idea submissions to product ideas, as we also cannot consider ideas concerning our marketing or business policies.
Effective date: July 09, 2018
Tula Xii (“us”, “we”, or “our”) operates the http://www.tulaxii.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP/Postal code, City
● Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
● Session Cookies. We use Session Cookies to operate our Service.
● Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
● Security Cookies. We use Security Cookies for security purposes.
Use of Data
Tula Xii uses the collected data for various purposes:
● To provide and maintain the Service
● To notify you about changes to our Service
● To allow you to participate in interactive features of our Service when you choose to do so
● To provide customer care and support
● To provide analysis or valuable information so that we can improve the Service
● To monitor the usage of the Service
● To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
Tula Xii may disclose your Personal Data in the good faith belief that such action is necessary to:
● To comply with a legal obligation
● To protect and defend the rights or property of Tula Xii
● To prevent or investigate possible wrongdoing in connection with the Service
● To protect the personal safety of users of the Service or the public
● To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
● Google Analytics
● Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
● For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
● By email: [email protected]