Shipping Returns Privacy

/Shipping Returns Privacy
Shipping Returns Privacy2018-08-15T14:35:41+00:00

At Tula Xii, we want you to be completely satisfied with your purchase. If for any reason a product does not meet your expectations, please contact your Consultant within 14 days of your purchase date or within 14 days of the order shipment date by Tula Xii, whichever is later.

RETURNS POLICY

For a refund request not due to our manufacturer’s defect (“Refund”), such as when you change your mind about a product and want a Refund on that product, we will not refund to you our standard delivery charges or any Direct Ship Fee, if applicable, that you paid on your original order. We will only refund the price you paid for the applicable product and any taxes directly assessed on that product, as shown on your original sales receipt. We will not issue a Refund on any taxes directly assessed to you on these delivery charges. We reserve our right to require you to first return the product to us at your expense before we issue you a Refund. We cannot issue Refunds on products that are not in good and resalable condition in their original packaging or that were otherwise designated by us as non-returnable, discontinued, or seasonal.

If you do not have your original sales receipt, we reserve our right to refuse to honor your Product Exchange or Refund request. Upon further review by Tula Xii of your circumstances in these situations, and in our sole discretion if the conditions of this Return Policy are otherwise satisfied, we may provide you with a gift certificate in lieu of a Product Exchange or Refund.

Gift certificates cannot be exchanged for cash, and Tula Xii is not responsible for lost or stolen gift certificates. If you return an item you purchased with a gift certificate from Tula Xii, we will place the applicable Refund back on the gift certificate (less any applicable delivery charges and taxes, if applicable) and in accordance with our Return Policy.

If an item purchased as part of a Monthly Special is returned and the qualifying purchase amount is no longer met, you will then be charged the full retail price of the Monthly Special item.

If you have any questions about product Returns, discrepancies, backordered items or anything else, please contact your Consultant or the Tula Xii directly. Your Consultant’s information is included on your Hostess Summary and Guest Order Summary.

REPLACEMENT/EXCHANGE POLICY

For a replacement item request due to our manufacturer’s defect (“Replacement Item”) or a Missing Item request, we will not assess any additional delivery charges to you when we ship the Replacement Item or Missing Item to the original address on your order. Additional charges may apply if you request a different shipping address from your original order.

For a product exchange request not due to our manufacturer’s defect (“Product Exchange”), such as when you change your mind about a product you ordered and want a different item, we reserve our right to require you to return the original product to us at your expense. We will also charge you the shipping for the product when we send the Product Exchange to you in addition to the standard delivery charges we assess on your order, if applicable. Taxes on these delivery charges may also apply. We cannot issue Product Exchanges for products that are not in good and resalable condition in their original packaging or that were otherwise designated by us as non-returnable, discontinued, or seasonal.

NOTICE OF CANCELLATION

You may cancel this transaction, without penalty or obligation, within THREE BUSINESS DAYS (five business days for Alaska residents; fifteen days for North Dakota residents; sixty-five years or older for purchases over fifty dollars) from the date of this transaction. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract. To cancel this transaction you must contact your Brand Ambassador within 3 business days.

 

Privacy Policy

Effective date: July 09, 2018

Tula Xii (“us”, “we”, or “our”) operates the http://www.tulaxii.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.tulaxii.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

● Email address

● First name and last name

● Phone number

● Address, State, Province, ZIP/Postal code, City

● Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

● Session Cookies.​ We use Session Cookies to operate our Service.

● Preference Cookies.​ We use Preference Cookies to remember your preferences and various settings.

● Security Cookies.​ We use Security Cookies for security purposes.

Use of Data

Tula Xii uses the collected data for various purposes:

● To provide and maintain the Service

● To notify you about changes to our Service

● To allow you to participate in interactive features of our Service when you choose to do so

● To provide customer care and support

● To provide analysis or valuable information so that we can improve the Service

● To monitor the usage of the Service

● To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tula Xii will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Tula Xii may disclose your Personal Data in the good faith belief that such action is necessary to:

● To comply with a legal obligation

● To protect and defend the rights or property of Tula Xii

● To prevent or investigate possible wrongdoing in connection with the Service

● To protect the personal safety of users of the Service or the public

● To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

● Google Analytics

● Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

● You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

● For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: ​https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

●  By email: hello@tulaxii.com