Onboard Training

/Onboard Training
Onboard Training2020-09-04T21:46:40-04:00

#1 Welcome to Tula Xii

This page of training takes typically less than an hour. It will answer many questions!

Brand Ambassadors have access to ElleeTula (link is at very bottom of page in footer)

Additionally you have your back office at team.tulaxii.com

Within your back office there are more resources that are not public such as this. Find photo under resources in back office and the Event Calendar has important monthly dates.

Onboard Printable Checklist

#2 Join the group and follow us

The key to social media is to: Engage! Don’t just make a page and hope hashtags will gain you followers. You need to engage with others. Comment on others posts. Ask questions on your posts to encourage responses. Be genuine and also don’t just be a sales page. Show your lifestyle and BUILD RELATIONSHIPS!

#3 What is your website link

*Replicated website – The Brand Ambassador’s site to sell on (optional for a fee)

#4 Do you want your profile public

Entering your zip code makes you able to be found under Search Brand Ambassadors

#5 Enter bank info to get paid

Direct Deposit Payout Method– You must have accurate information in your Sky Wallet to receive your commissions and/or bonuses. If you provide inaccurate information you will not receive your deposit until it is correct. If your incorrect information causes a bounce back from the bank and Tula Xii incurs a charge the fee will be passed along to you. The fee for bounce back is $10. You must have bank information loaded to your back office within 30 days of sign-on.

***Please note changes to direct deposit must be done 10 days before your deposit date for it to take effect.***

#6 Know your back office resources

#7 Placing a supply order

PLEASE NOTE If you order Business Cards, Banner, or Vehicle Decal you need to email the information for the personalization to: [email protected]

#8 Starting a party in the back office

All home party orders must be submitted to Tula Xii within five (5) days from the date the home party was closed.  Online parties may not remain open longer than thirty five (35) days. Once parties automatically close they will not be reopened.

PLEASE NOTE: Parties can NOT be closed after 11:59 pm eastern on the last day of the month. At 10 am eastern the 1st of the month you can close them. From midnight -10 am on the first the system is updating for new releases, rewards, etc. You party total will show zero rewards so wait to start your order.

Please note we no longer do ship to host so that is not relevant. All orders ship to individuals in our normal shipping schedule.

When starting a party for a host, you need to make sure that the account is an active retail account (not a guest account) and that the customer’s name and address are correct and up to date. If a party is started on an account that is not an active retail account or without an address, then when you try to close the party, you will not be able to access any products for the host order and earned rewards. 

#9 Entering the Host Order

#10 How to shop customer specials

#11 How to redeem product credit and gift cards

On final check out page there will be the option(s) above the product details to use a gift card or product credit. You must be logged in to the account the credit is on. With gift cards once they redeem if they back out of the order they will need to go back into that order to complete.

#12 What is next

You are done with onboarding!

Make sure to check out the rest of the ElleeTula BA Resources as there is a lot more information at your fingertips.

Trademark

As tempting as it is to shorten Tula Xii to just Tula, it can hurt your business and our trademarked branding. If we call our product Tula instead of Tula Xii, it can make it hard for your potential customers to find our product since they won’t have the full name. Please make sure that when you are referencing the product, you are using Tula Xii and that when you are using hashtags, you are doing something like #TulaXii or #LoveMyTulaXii, or whatever you have been doing (just make sure to add the XII). Just make sure you are using the full product name. We want to make sure that we have brand recognizability and the only way that can happen is if we are all consistently using the full and correct name for the company and products.